Privacy Policy

Last updated: October 2025
Company: Spa Finishing School Ltd
Registered address: 19 Station Road, Melbourne, Derbyshire, DE73 8EA, United Kingdom

1. Introduction

Spa Finishing School Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This policy explains how we collect, use, and protect your personal data when you:

  • visit our websites (www.spafinishingschool.com, learn.spafinishingschool.com),
  • enrol on our online beauty, spa, and therapy training courses,
  • interact with our AI-powered tools or GPT assistants, or
  • communicate with us via email, forms, or social media.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

Category Examples
Identity & Contact Information Name, postal address, email, mobile number
Payment Information Processed securely by Stripe via Teachable (we do not store card details)
Account & Course Data Course enrolments, progress, assessments, certificates
AI/GPT Interaction Data Questions, responses, or text you enter into our GPT-powered tools or chat assistants
Technical Data IP address, browser type, device, usage statistics
Marketing & Communications Preferences for newsletters, offers, and campaign tracking (Google Analytics, Meta Pixel, TikTok Pixel, GoHighLevel CRM)

3. How We Use Your Information

We process personal data to:

  • deliver and manage your online training courses,
  • provide customer support,
  • process payments via Stripe,
  • communicate important updates,
  • analyse and improve our website and training services,
  • run marketing campaigns and measure performance,
  • operate GPT-based coaching and learning assistants.

We rely on the following lawful bases for processing:

  • Contractual necessity – to provide the services you request.
  • Legitimate interests – to improve our services and marketing effectiveness.
  • Consent – for optional communications and analytics tracking.
  • Legal obligation – to maintain records for tax or compliance purposes.

4. Use of GPTs (AI Assistants)

Spa Finishing School uses GPT-powered assistants (developed on the OpenAI platform) to enhance your learning experience. These may ask or answer questions related to your course, marketing, or business development.

We have disabled the “Use conversation data to improve OpenAI models” option.
This means your chat content is not used to train or improve OpenAI’s public models.

  • Chat data may be temporarily processed by OpenAI to deliver responses, under strict confidentiality and security standards.
  • Do not enter sensitive personal or financial information into GPT tools unless specifically requested for course purposes.
  • We may review anonymised transcripts to improve our training programmes and content quality.

5. Data Sharing

We only share your information with trusted service providers as necessary to operate our business:

  • Teachable – course delivery platform
  • Stripe – secure payment processing
  • OpenAI – GPT functionality
  • Google Analytics – website usage analytics
  • Meta (Facebook & Instagram) / TikTok Pixels – marketing analytics
  • GoHighLevel – CRM and email communication

All third parties are bound by data-processing agreements and comply with UK GDPR or equivalent standards.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • fulfil the purposes described above, or
  • comply with legal, accounting, or reporting obligations.

Student and account data are typically retained for up to six years after your last interaction, unless you request deletion sooner.

7. Data Security

We use technical and organisational safeguards to protect your data from loss, misuse, or unauthorised access, including:

  • encrypted storage and payment gateways,
  • role-based access controls, and
  • secure cloud hosting within the UK/EU.

8. Your Rights

Under the UK GDPR, you have the right to:

  • access a copy of your personal data,
  • request correction or deletion,
  • restrict or object to processing,
  • withdraw consent at any time, and
  • request data portability.

To exercise any of these rights, please contact [email protected].

9. Cookies and Tracking

We use cookies and similar technologies to analyse website traffic and improve functionality.
You can control cookies via your browser settings or our on-site cookie banner.

10. International Transfers

Some partners (e.g., OpenAI, Google, Meta) may process data outside the UK.
When this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions, complaints, or data-access requests, please contact:

Spa Finishing School Ltd
19 Station Road, Melbourne, Derbyshire, DE73 8EA, United Kingdom

📧 [email protected]